This Privacy Policy explains how The Right Group (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit www.therightgroup.uk, contact us, or use our services. We are committed to handling your personal information fairly, lawfully and transparently.1. Who we are The Right Group
Registered address: 33 Regent Street, Melton Mowbray, LE13 1BJ
Email: hello@therightgroup.uk
Phone: 01664 852324
Website: www.therightgroup.uk
For any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
The personal information we collect
We may collect and process the following types of personal information:
- your name
- your email address
- your telephone number
- your company name
- your job title
- any information you include in contact forms, emails or other messages to ustechnical information, such as IP address, browser type, device type, operating system
- website usage information, such as pages viewed, time spent on pages, and referring website addresses
- marketing preferences and consent choices
- cookie and tracking data, where applicable.
We do not intentionally collect personal information from children through this website.
How we collect your information
We collect personal information:
- when you fill in a form on our website
- when you contact us by email, phone, or through the website
- when you sign up to receive marketing communications
- when you request information about our serviceswhen you use our website, through cookies and similar technologies
- from publicly available sources, where relevant for business-to-business enquiries or relationship management
How we use your personal information
We may use your personal information to:
- respond to your enquiries
- provide information about our services
- manage our relationship with you or your organisationsend marketing communications where we are allowed to do so
- improve our website, services and user experience
- maintain website security and prevent fraud or misusecomply with legal and regulatory obligations
- establish, exercise or defend legal claims
Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we rely on one or more of the following:
Contract
Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include:
- responding to enquiries
- operating and improving our website
- managing client and supplier relationships
- keeping our systems secure
- maintaining business records
Consent
Where you have given us clear consent, for example to receive certain marketing communications or for the use of non-essential cookies.
Legal obligation
Where we need to process your information to comply with the law.The ICO says privacy notices should explain the purposes of processing and the lawful basis relied on, and also explain rights including the right to withdraw consent where consent is used.
6. Marketing communications
We may send you marketing communications about our services where:you have asked to receive them,you have consented, orwe are otherwise permitted to do so by law.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at hello@therightgroup.uk.
7. Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work, improve performance, analyse traffic, and support marketing activity.
These may include:
Strictly necessary cookies Required for the website to function properly.
Analytics cookies Help us understand how visitors use the website.
Functionality cookies Remember choices you make and improve your experience.
Advertising or targeting cookies May be used to deliver relevant advertising and measure campaign effectiveness.
Where required by law, we will ask for your consent before placing non-essential cookies on your device. The ICO states that PECR applies to cookies and similar technologies, and that analytics cookies are not treated as strictly necessary, so they generally require consent.
You can manage your cookie preferences through cookie banner. For more information, see our Cookie Policy.
Sharing your personal information
We may share your personal information with trusted third parties where necessary, including:
- website hosting providers
- IT support and security providers
- CRM and database providers
-analytics providers
- email and marketing platform providers
- professional advisers, such as lawyers, accountants, or insurers
- regulators, law enforcement, courts, or other authorities where required by law
We require third parties processing personal information on our behalf to respect its security and to use it only for lawful purposes.
9. International transfers
Some of our service providers may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure it is protected, such as using:
adequacy regulations, or approved contractual safeguardsYou can contact us for more information about the safeguards we use.
10. How long we keep your information
We keep personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, or reporting requirements. Typical retention periods may include: contact form enquiries: 12 month client relationship records: 6 years after the end of the relationship marketing suppression records: as long as needed to respect your opt-out analytics and cookie data: 6 months. Where retention periods are not fixed, we determine them based on the nature of the information, the purpose for processing, and legal or operational requirements.
11. Data securityWe take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Your data protection rights
Depending on the circumstances, you may have the right to:be informed about how your personal information is usedaccess the personal information we hold about youask us to correct inaccurate or incomplete informationask us to erase your personal informationask us to restrict how we use your informationobject to our processing, including direct marketingask us to transfer your information to another organisation, in certain caseswithdraw consent at any time, where we rely on consentThe ICO explains that individuals have the right to be informed, and also have rights including the right to object to certain processing. To exercise any of these rights, contact us at hello@therightgroup.uk.
13. Complaints
If you have a concern about how we use your personal information, please contact us first and we will try to resolve it.You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO says individuals can complain if they believe an organisation has not handled personal information responsibly.
14. Third-party websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. You should read their privacy policies separately.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by other means.
16. Contact us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact:The Right Group